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Questions about face swap video
Find answers about photos, credit packs and using your video.
What is Sandbox?
Sandbox turns an authorized portrait photo into a personal video using a prepared face swap template. It is not a live camera filter or a service for impersonating people.
How do I make a video?
Choose a template, select an authorized photo and accept the terms before generating. Your photo stays in your browser until you submit it. Buy a pack to add credits to your wallet.
Which photo should I use?
Use 1 clear portrait of an adult with permission. Try a front facing photo in even light. Your browser converts readable images to JPEG with a longest edge of 2048 pixels. The submitted JPEG must be at most 10 MB, with a shortest edge of at least 512 pixels and a longest edge no greater than 4096 pixels. If HEIC will not open, use JPG or PNG.
How often does a generation succeed?
Based on the operator's testing, more than 90% of generations succeed when the photo is a clear, authorized portrait of an adult that follows the terms. Use a front facing photo of yourself or someone who has given permission and do not use celebrity photos. Generations can still fail. A failed generation returns its credits to your wallet.
What will I receive?
You receive an MP4 video without a watermark. There are 2 available templates. The selected template sets the scene and action. Face shape, motion and expressions can change. Results vary and the template limits what can be replaced. A delivered video keeps its credits; credits return if no video arrives within 24 hours.
What do the packs cost?
1 credit: $9.90 USD; 2 credits: $19.90 USD; 5 credits: $39.90 USD. Packs are one time purchases and credits do not expire. There is no subscription or free trial. Purchases can be combined in the same wallet.
How long can I download a result?
Completed videos are available for 7 days after completion. Download a copy to keep it longer. Browser storage can be cleared or become unavailable, so it is not a permanent backup.
What happens if generation fails?
If no video is delivered, the generation counts as failed and its credits return to your wallet for a new generation. This covers a photo that could not be sent to the video service, an error or safety block from the video service, a generation that did not start within 6 hours and a video not delivered within 24 hours. Once a video is delivered, its credits are not returned, whatever the visual result.
Who can use this tool?
You must be 18 or older. You may post your videos on your own social media accounts, including monetized creator accounts. Do not resell them, use them in paid advertising for a brand or business or present them as real events. No sexual content, no minors and no content meant to deceive, harass or impersonate someone.
Why might I have to wait?
Each wallet can have 1 generation in progress. Busy periods can add a wait. These limits do not promise a completion time.
Ready to choose a scene?
Choose the scene you want to try.